We thank those of you who participated in our WLA session: Interlibrary Loan: Resilience through Teamwork. It is our hope that you found a method or idea that you can try in your own library that will make your life a bit more efficient. We want to provide a quick summary for those not able to attend in order to share the information.
a. Interlibrary Loan Platform Use: VDX Only (9/27); OCLC Only (0/27); Both VDX & OCLC (18/27) - the move to a single interlibrary loan platform will not happen anytime soon.
b. ILL Request #s: Same as before the pandemic (13/28); lower than before the pandemic (10/28; more than before the pandemic (5/28) - the trend in interlibrary loans, overall, is projected to increase.
c. Designated ILL email address: Yes (9/22); No (12/22) - having a designated email isn't particularly crucial since smaller library branch personnel more than likely cover all library tasks and services. Larger libraries benefit from the designated ILL email address to avoid email overload for those who don't directly serve the ILL population. The main point is that ILL email is monitored and managed in a timely fashion. If you are considering a separate email address, talk with your leadership and IT. When reaching out to libraries about an issue (ILL item not received or damaged, etc.), utilizing the Wyoming State Libraries Directory: https://library.wyo.gov/using-the-library/directory/. Please make sure your library's information is up-to-date; if you have changes, contact Susan Mark, firstname.lastname@example.org:email@example.com.
Requesting Multiple Titles: see attached method presented by Anna Barker. Other options include having the book club members each submit their own request through the catalog or providing the library with the club members' names and library card numbers so that interlibrary loan personnel can submit the requests for the club through VDX and/or OCLC.
Work Queue: Creating a habit of looking at this daily helps move requests quickly for patrons.
a. Idle: Requests can get hung up for a variety of reasons, including, but not limited to, the following**:
i. Your library has the item or the item is too new (policy issue) and can't be loaned. ii. A patron submits the request through the catalog/Enterprise but fails to specify library pick-up location. iii. Your library has the item on-order.
Resolution: Look up in work flows to locate an owning library; if it is owned in-state (and not too new), go to the VDX request, click on "request," and supply the owning library (from work flows). You can try to request some new items through OCLC, depending on publication date (greater than 3 months from publication); this doesn't always work but sometimes you can find a library.
iv. Eva Dahlgren suggested putting Oclc Direct into the Rota Details as a work-around
**This topic might best be discussed in a future Zoom (see #5 below).
b. Timely Renewal Requests: (from Best Practices for requesting libraries (https://library.wyo.gov/wyld/support/practices/)
i. Renewals should be requested prior to the due date. If the lending library does not respond, the borrowing library may assume the renewal has been granted and may extend the due date by the same length of time as the original loan period. (ILL code 4.13)